Handling a difficult client without losing the job: escalation and exit options
Every difficult client starts as a normal one. The job is won or lost in how you recognise escalation, use the contract, and choose between holding the job and exiting it cleanly.
12 min read
Topic
Disputes
Articles and news about Disputes for Australian builders.
Handling a difficult client without losing the job: escalation and exit options
Every difficult client starts as a normal one. The job is won or lost in how you recognise escalation, use the contract, and choose between holding the job and exiting it cleanly.
12 min read
Neighbour access, damage and complaints on a residential site
Neighbour consent to access is a commercial risk you can close out before the excavator arrives. Here is how to document adjoining property, handle damage claims, and answer complaints without accepting liability you do not own.
13 min read
Responding to a rectification order from NSW Fair Trading
A rectification order is a regulator’s deadline, not a negotiation. The builders who come out of one cleanly are the ones who treat the first week as an evidence-gathering exercise, not a phone call to the homeowner.
11 min read