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NSW · 2 points

Mediation & Negotiation for Builders

Negotiation and mediation as core builder skills: preparing your position, separating people from problems, managing emotion on both sides, and using the structured mediation processes NSW Fair Trading and standard-form contracts expect before any legal escalation.

  • Dispute resolution
  • Phone-friendly, progress saves as you go
  • Assessed — unlimited attempts
  • PDF certificate on completion

Buy this course · $39.00 or save with a points pack

Builders negotiate constantly and mostly without noticing: a variation with an owner, a price with a supplier, a program with a subcontractor who is already late. The ones who do it badly do not lose arguments, they lose margin, and then they lose the relationship that would have absorbed the next problem.

This course treats negotiation and mediation as trade skills. Preparing a position properly so you know your walk-away before the conversation starts, separating the person from the problem when the person is standing in your unfinished kitchen, managing emotion on both sides without conceding on substance, and using a structured mediation process when direct negotiation has stalled. It also covers what changes when a third party is involved, including Fair Trading’s process, and how to keep a negotiated outcome documented so it holds.

It is filed under the NSW Dispute resolution CPD topic and earns points at the 1-point-per-hour tier under the NSW scheme.

Negotiation and mediation as core builder skills: preparing your position, separating people from problems, managing emotion on both sides, and using the structured mediation processes NSW Fair Trading and standard-form contracts expect before any legal escalation.

You'll learn: Prepare for and conduct effective negotiations and mediations with clients, subcontractors and suppliers, resolving conflict before it escalates to formal proceedings.

  • NSW: 2 points (Dispute resolution)

What’s inside

  1. About this course
  2. Introduction
  3. What is Mediation?
  4. What is Mediation? (continued)
  5. What is Mediation? (continued)
  6. What is Mediation? (continued)
  7. What is Mediation? (continued)
  8. Live Negotiation & Mediation Strategies — Exact Professional Language Builders Should Use
  9. Live Negotiation & Mediation Strategies — Exact Professional Language Builders Should Use (continued)
  10. Recap

Plus 2 knowledge checks, 1 drag-and-drop task and an assessment at the end.

Reviewed by a NSW building practitioner.

Buy this course — $39.00

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Disclaimer

The information provided in this course has been prepared using best endeavours to ensure that it is accurate, current and relevant at the time of publication. However, building legislation, regulations, standards, codes, policies and their interpretation may change over time and, in some circumstances, may be subject to interpretation or vary depending on the specific circumstances of a project.

The information provided is intended as general educational guidance only and should not be relied upon as a substitute for project-specific professional advice or verification.

Builders, contractors and other industry professionals are encouraged to independently verify the applicable requirements for each project, including the relevant legislation, regulations, standards, approvals and authority requirements, having regard to the specific site, building, construction method and circumstances.

PointCPD makes no representation or guarantee that the information provided will be applicable to every project or circumstance and recommends that participants seek appropriate professional or regulatory advice where clarification is required.

Questions about this course

Who is this course for?

Licensed NSW builders and supervisors who negotiate with owners, subcontractors and suppliers, which is all of them.

How is it different from the dispute resolution course?

Dispute Resolution for NSW Builders maps the formal pathway through Fair Trading, NCAT and Security of Payment. This course is the skill of reaching agreement, ideally before any of that starts.

Does this course count toward my NSW builder CPD?

Yes. Interactive learning on the approved Dispute resolution topic with stated outcomes from a provider with industry expertise, at the 1-point-per-hour tier under the NSW scheme.

What is the assessment?

Scenario decisions drawn from real residential negotiations, with an 80 per cent pass mark and unlimited attempts.