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NSW · 3 points

Dispute Resolution for NSW Builders

The NSW dispute-resolution pathway from direct negotiation through Fair Trading, NCAT, Security of Payment adjudication and the courts — plus the contract documentation, scoping and communication habits that stop disputes from starting.

  • Dispute resolution
  • Phone-friendly, progress saves as you go
  • Assessed — unlimited attempts
  • PDF certificate on completion

Buy this course · $49.00 or save with a points pack

Every residential building dispute in NSW follows the same pathway: direct negotiation, then Fair Trading’s dispute process, then NCAT, with Security of Payment adjudication running alongside for the money and the courts at the far end. Builders who know the pathway resolve most matters at the first step. Builders who do not tend to find out what NCAT is from the other side’s application.

This course walks the pathway stage by stage: what Fair Trading’s process actually does and does not decide, how the NCAT Home Building list works and what evidence it expects, when a payment claim under the Security of Payment Act is the right tool and when it inflames things, and where the courts sit. Then it turns to prevention, which is where the points are actually earned back: the contract documentation, scoping and communication habits that stop payment, defect and variation disagreements from starting. It is built from real NSW residential disputes, anonymised, with the decision points you would have faced.

It is filed under the NSW Dispute resolution CPD topic and earns points at the 1-point-per-hour tier under the NSW scheme.

The NSW dispute-resolution pathway from direct negotiation through Fair Trading, NCAT, Security of Payment adjudication and the courts — plus the contract documentation, scoping and communication habits that stop disputes from starting.

You'll learn: Navigate each stage of the NSW dispute-resolution framework and apply the preventive practices that keep payment, defect and variation disagreements out of tribunal.

  • NSW: 3 points (Dispute resolution)

What’s inside

  1. About this course
  2. Introduction
  3. What Is a Dispute?
  4. Legislative Context in NSW
  5. Preventing Disputes in Construction
  6. Clear Contract Documentation
  7. Quality Control & Compliance
  8. Stage 2: Internal Complaints Procedure
  9. Stage 4: NCAT – NSW Civil and Administrative Tribunal
  10. Types of Construction Disputes in NSW
  11. Defective or Incomplete Work
  12. Communication-Based Disputes
  13. Keep Everything in Writing
  14. Use Evidence-Based Decision Making

Plus 3 knowledge checks, 1 drag-and-drop task and an assessment at the end.

Reviewed by a NSW building practitioner.

Buy this course — $49.00

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At this course's rate, 12 points costs about $196.00. The 12 CPD Points pack is $169.00 — save $27.00, and spend the points on any courses you like.

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Disclaimer

The information provided in this course has been prepared using best endeavours to ensure that it is accurate, current and relevant at the time of publication. However, building legislation, regulations, standards, codes, policies and their interpretation may change over time and, in some circumstances, may be subject to interpretation or vary depending on the specific circumstances of a project.

The information provided is intended as general educational guidance only and should not be relied upon as a substitute for project-specific professional advice or verification.

Builders, contractors and other industry professionals are encouraged to independently verify the applicable requirements for each project, including the relevant legislation, regulations, standards, approvals and authority requirements, having regard to the specific site, building, construction method and circumstances.

PointCPD makes no representation or guarantee that the information provided will be applicable to every project or circumstance and recommends that participants seek appropriate professional or regulatory advice where clarification is required.

Questions about this course

Is this course useful if I have never had a dispute?

That is the best time to do it. The second half of the course is about the documentation and communication habits that prevent disputes, which are cheaper to learn before the first one than during it.

Does this course count toward my NSW builder CPD?

Yes, as interactive learning on the approved Dispute resolution topic with stated outcomes from a provider with industry expertise, the 1-point-per-hour tier under the NSW scheme. The points value is shown on the course page.

Is it legal advice?

No. It explains the NSW framework and how to conduct yourself within it. For a dispute you are in now, get advice on your own facts.

What is the assessment?

Scenario questions drawn from the disputes in the course, with an 80 per cent pass mark and unlimited attempts. The certificate issues immediately on passing.